FAQs

We offer FREE* UPS Ground shipping on all orders that reach a merchandise total over $175+.  All prices are in U.S. dollars. 

Our standard level of shipping for paid ground shipping is UPS Ground Saver.

Our orders require a 2-business day processing time before shipping. Orders with requested UPS expedited** shipping received by 11:00am Eastern Standard Time will be processed and shipped on that business day. Orders received after this time will be processed to ship as requested the following business day.  We process and ship Monday through Friday only.  We do not process nor ship on weekends and certain holidays.  All orders are shipped from our New Jersey facilities.

*FREE Ground shipping = UPS Ground Saver delivery service

**Expedited = UPS Next Air has a guaranteed delivery.  UPS 2nd Day Air and 3-Day Select are currently not guaranteed (click on Expedited for more details on UPS.com) Expedited deliveries are Monday through Friday. We do not have Saturday delivery options available.

***Holiday closures can be viewed here Our Business Hours.

(UPS Ground Saver packages maybe delivered to the USPS for final delivery.  UPS will provide this information in UPS tracking.  Please click on the USPS tracking link to be taken to USPS.com for additional information.)

Unfortunately, we do not ship to APO/FPO addresses, U.S. Territories, or P.O. Boxes at this time.

We ship exclusively via UPS and require a physical street address within the U.S. mainland, Alaska, or Hawaii for all orders.

We currently ship within the United States only, including the contiguous U.S., Alaska, and Hawaii.

While we do not offer direct international shipping, many international customers successfully place orders using a personal freight forwarding service. Please note that we do not provide, recommend, or endorse any specific freight forwarding company, and shipments forwarded outside the United States are done at the customer's discretion.

We completely get it, we change our minds too! All orders are immediately processed once submitted. We cannot add items to orders after submission. If you need to make a change or cancel your order, we’ll do our best to accommodate your request before it ships.

To submit a request, please contact our Customer Service team at customerservice@dunninggolf.com or 800.845.6591. Be sure to include your order number and the specific change or cancellation you'd like to make.

Please note: Any edits to an order may add 1–2 business days to our processing time.

If your order has already shipped and we’re unable to make the requested change, please refer to our Return Policy for next steps. As a reminder, domestic return shipping is free.

Not sure of your Dunning size?

We can help! Check out our Size Chart or use the "Find My Fit" tool that can be found on each item page right under the Color Selection bar. Click on "Find My Fit" and answer a few questions. Once done, your suggested size will be provided.

e-Gift Card Policy

e-Gift Cards can be purchased online and are available in digital format only. e-Gift Cards are valid for online orders only.

Digital e-Gift Cards purchased online cannot be redeemed at any of our Outlet Store locations.

e-Gift Cards are FINAL SALE and NON-REFUNDABLE.

e-Gift Cards are available for purchase only at their full face-value dollar amount at the time of purchase. Promotional codes are not valid on e-Gift Card purchases. Any e-Gift Card purchase made using an auto-applied discount and/or promotional code is subject to cancellation.

e-Gift Cards will not decrease in value.

All e-Gift Cards will expire five (5) years from the date of purchase, unless otherwise required by governing state or local law.

Physical Gift Cards purchased at our Outlet Store locations can only be redeemed at our Outlet Store locations.

Gift wrapping and gift messaging are not available at this time. Order comments will not appear on the order’s packing slip.