Refund policy

RETURNS

If you are not delighted with your purchase, return the item(s) in its original condition within 45 days of shipment.

To receive a refund based on the purchase price of the item(s) and back to the original form of payment:
1. All merchandise must be returned within 45 days of the original shipment date.
2. The merchandise must be in sale-able condition with tickets attached. Products cannot be washed or worn.

Returns that have been received past the 45 day eligible return window will be reviewed.  Once reviewed, we will send an email advising whether your return has been accepted or declined.  If accepted, we will issue a store credit for the appropriate amount of item(s) returned.  If declined, we will advise you that your return is being sent back to you. 

RETURNING OR EXCHANGING YOUR ITEM

Please Click Here to begin your Refund or Exchange Request. Canadian returns cannot be requested via our Returns Portal.  You may use the original packaging, however, be sure to black out or cover any additional ship labels that may be on your return package.  

*Canadian requests do not qualify for PRE-PAID UPS returns. 

  ALL UPS RETURN LABELS ARE PRE-PAID. 

ORIGINAL SHIPPING FEES ARE NOT REFUNDABLE.

RETURNING OR EXCHANGING YOUR GIFT

If you are returning a gift without the original packing slip, please include the name and address of the person who purchased the merchandise so we may be able to locate the original order.  Purchaser will not be notified of return unless you request they receive the refund.  Gift recipients will receive a non-refundable store credit.  If you would like to exchange it for another size or color, or a different item within the designated return period, please contact us at customerservice@dunninggolf.com. We’ll be happy to provide return instruction and your PRE-PAID UPS Return Label. You’ll be responsible for any difference in price between items returned and desired items if the cost is greater than the items you’ve sent back.  Exchange orders are always shipped at no additional charge.

*Canadian requests do not qualify for PRE-PAID UPS returns. 

Our Return Address:

Tharanco Group

Attn: Dunning Golf eCommerce Returns

850 Paterson Plank Road

Secaucus, New Jersey 07094

 

Dunning Golf reserves the right to determine eligibility for refunds and exchanges, and to update this policy at any time without notice.

 

 PORTAL EXCHANGE REQUESTS ARE PROCESSED AUTOMATICALLY UPON RECEIPT OF ORIGINAL RETURN.

WE CANNOT ACCEPT RETURN OF MERCHANDISE PURCHASED FROM OTHER LOCATIONS AND/OR RETAILERS.

 

GIFT CERTIFICATES

Gift certificates purchased online are digital and are only valid to redeem for online orders. 

Gift certificates are final sale and non-refundable.  

Promotional codes are NOT valid on gift certificate purchases.  Any gift certificate purchase with an applied code is subject to cancellation.

Gift certificates will not decrease in value.

All gift certificates will expire in 5 years from date of purchase unless modified by governing state and local law.

QUESTIONS?

Contact customerservice@dunninggolf.com or call (800) 845-6591

 

*Business Day = Monday through Friday – does not include Saturday, Sunday and certain National Holidays.